Weggeman distinguishes between explicit knowledge (easily documented and shared) and tacit knowledge (personal, experience-based, and difficult to articulate). Tacit knowledge requires trust and interaction for sharing, not just systems or documents.
According to Weggeman:
Knowledge sharing is not just about having the right tools, but people must be willing to share.
A positive attitude towards sharing—openness, generosity, and a sense of collaboration—is essential.
Motivation plays a key role: professionals must feel safe and valued to share their knowledge, without fear of losing status or job security.
He often points out that “knowledge flows where it is respected,” meaning a culture of appreciation is vital for sharing behavior.
Weggeman emphasizes that experiential knowledge (gained through practice) is crucial in professional environments.
Senior professionals often hold deep tacit knowledge that cannot be transferred via manuals or databases but must be shared through mentoring, collaboration, and storytelling.
Organizations need to facilitate communities of practice where people can observe, interact, and exchange stories—this is where real learning and knowledge sharing happens.
He promotes a “professional organization” model where:
Managers trust professionals to take responsibility.
Knowledge sharing is supported through autonomy, respect, and intrinsic motivation, not control or surveillance.
The right attitude and sharing behavior are embedded in the organizational culture, not enforced by rules